Office Policies

Office Policies

Missed/Cancelled Appointments: I will be as flexible as possible regarding changing appointments. However, I request a minimum of 24 hours notice for cancellation of regularly scheduled, standing appointments with the exception of unforeseen emergencies. Any regularly scheduled, standing appointments cancelled less than 24 hours in advance will be charged for the time reserved if I am not able to fill that time.

Telephone Communications: I will make myself as available as I can for ongoing telephone communications with patients and families. Usually, all calls are returned within 24 hours. I can also be reached in emergencies via cellphone or text. Telephone communication requiring more than 30 minutes will be pro-rated at my hourly rate for standard sessions.

Written Materials: Please give me as much notice as possible when requesting written summaries, documentation, or letters. As mandated by law, I request that patients and families sign a release of information prior to my releasing any information to third parties. Documentation requiring more than 30 minutes to prepare will be pro-rated at my hourly rate for standard sessions.

Billing: While payment can be made at the time of each visit, I typically bill all patients/families at the close of each calendar month for all sessions accrued within that calendar month. Payment is then due upon receipt of the bill, or no later than the 15th of the following month. If there is difficulty in paying, please discuss this with me and I will set up a payment schedule for you.

Insurance: I do not accept any insurance directly. Most of my patients receive “out of network” coverage from their insurance plans and I am happy to fill out related forms for them. However, payment remains due regardless of insurance reimbursements.